Oakwood Clinical Associates Ltd

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My complaints are primarily with their cancellation policy. They are really unforgiving about charging patients who cancel with less than 24 hours notice, to an extent that refuses to take into account basic human derailments. I tried to cancel when I was feeling under the weather one day, which is like, not always the kind of thing you can predict with 24 hours certainty, but they had virtually NO exception even for health concerns like this. They tried to charge me a fee that would have cost me more than the appointment itself, and the policy really makes it feel like $$ is more important than things like making sure you're not spreading germs to the staff. So, I ended up dragging my sick person out of bed to go to an appointment because I couldn't afford to pay a fee. I escalated the complaint and was told that the office staff could consider like, reimbursing the fee after the fact if I had to cancel for illness in the future, but that it was a one-time thing that could not be repeated. So like, guess you can only get sick once, cool. My therapist was fine, and I liked them as a person, but they were not quite a good fit. I was seeking treatment for long-term trauma wreaking havoc on my personal relationships and mental health, but the therapy I got was very focused on short-term situations and solutions. I got very little help with processing what had happened in the past and learned no new coping skills - my therapist mostly spent a lot of time trying to help me come up with words to address my own conflicts.